1 Information We Collect

We collect information you provide directly to us:

Account Information: Name, email address, company name, and password when you create an account
Billing Information: Payment method details processed securely through our payment processors (Stripe/Razorpay)
Platform Data: Marketing data from connected platforms (Google Ads, Meta Ads, Shopify, etc.)
Usage Data: Information about how you use our Service, including features accessed and actions taken
Communication Data: Content of your communications with us

We automatically collect certain information when you use the Service:

Device information (browser type, operating system, device identifiers)
Log data (IP address, access times, pages viewed)
Cookies and similar tracking technologies

2 How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments, questions, and customer service requests
Generate AI-powered insights and recommendations for your marketing campaigns
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Personalize and improve your experience

3 Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information:

With Service Providers: Third-party companies that help us operate our Service
For Legal Reasons: If required by law or to protect our rights
With Your Consent: When you explicitly agree to share information
In Business Transfers: In connection with a merger, acquisition, or sale of assets

4 Data Security

We implement robust security measures to protect your information:

Encryption: All data is encrypted in transit (TLS) and at rest (AES-256)
Access Controls: Role-based access controls and multi-factor authentication
Monitoring: 24/7 security monitoring and intrusion detection
Compliance: SOC 2 Type II certified, GDPR and CCPA compliant
Regular Audits: Third-party security assessments and penetration testing

5 Data Retention

We retain your information for as long as your account is active or as needed to provide you services. Data retention periods vary by plan:

Starter Plan: 30 days of marketing data
Growth Plan: 90 days of marketing data
Pro Plan: 1 year of marketing data
Enterprise Plan: Unlimited data retention

After account deletion, we retain anonymized data for analytics purposes and comply with legal retention requirements.

6 Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your data ("right to be forgotten")
Portability: Request transfer of your data to another service
Objection: Object to processing of your data
Restriction: Request limitation of processing

To exercise these rights, contact us at privacy@ownlay.com

7 Cookies and Tracking

We use cookies and similar technologies to:

Keep you logged in to your account
Remember your preferences
Analyze traffic and usage patterns
Improve our Service

You can control cookies through your browser settings. Disabling cookies may limit some features of the Service.

8 International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data, including:

Standard Contractual Clauses (SCCs) approved by the European Commission
Data processing agreements with all service providers
Privacy Shield framework compliance where applicable

9 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10 Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@ownlay.com
Website: Contact Form